Payment and Returns Policy
General Warranty Description:
All of No Worries Showers Products come with a manufacturer warranty for your Peace of Mind.
For Terms & Conditions, please see below:
-Stainless Steel Frame is covered under the manufacturer's warranty for 15 Years from the date of purchase
-All Components are covered under the manufacturer's warranty for 12 months from the date of purchase
How to Claim:
In the unlikely event you need to make a warranty claim, please follow the following procedures:
For all exchanges and claims: please remember to include ALL of the following information to enable us to process your query without delay:
- The full name of the person who originally ordered the product
- Best contact number
- All associated tracking numbers
-A detailed description of the reason for exchange or the details of the claim
-Photos of the issue with the product
This Warranty specifically does not obligate No Worries Showers.com in any way regarding labor performed during installation. In the event that any issues/damage to the shower unit occurs due to incorrect installation, No Worries Showers.com will not be held responsible.
Delivery Fees During Claim:
Please note, delivery fees are not covered by warranty. Warranty applies to the manufacturing fault of the product only. The buyer will be responsible for all freight/delivery charges if replacement of the faulty product/components are required.
In the unlikely event of you receiving an incorrect product, please contact us within 48 hours of receipt of the product for replacement. Verification will be required which may or may not include requests for photographic support. Please do not throw out or destroy the box the product came in as it will need to be re-packaged so it can be returned safely back to the warehouse.
Unauthorized Returns/Refused Shipments
Refused shipments are considered unauthorized returns and are subject to a 30% restocking fee. Freight charges are non-refundable.
Change of Mind
Please note, change of mind or finding similar looking product cheaper somewhere else, is Not a Valid reason for return and a refund/credit will not be issued.
Customer's Due Diligence
All of No Worries Showers come with cUPC Licencing and are fully compliant for US and Canada market. However, we understand that there might be some additional Local Permitting Restrictions/Regulations that our showers do not comply with. It is the customer's responsibility to check and confirm before purchase if No Worries Showers are compliant with their Local permits and regulations.
However, if the customer missed their due diligence check regarding local authorities permits and regulations and purchased the shower and only afterward found out that it is not compliant with local authorities permits and regulations, No Worries Showers is happy for the customer to return the shower back at customer's cost to the original warehouse where it was shipped from, as long as the box was not opened, plus there will be 30% Re-stocking fee. This return request will only be accepted for review within 10 business days of receipt of the goods.
The refund will only be processed once the goods are returned in the warehouse and are in an undamaged, re-saleable condition.
Damage in Transit
The customer, or customer's agent, must be present at the time of delivery to carefully inspect all packages and items for damage or missing materials. If there are missing items or damage it must be clearly noted, at the time of the delivery, by the customer on the original consignment note. Immediately contact No Worries Showers and send copies of the consignment note. At discretion and upon acceptance of the claim by the carrier, No Worries Showers will send a replacement item(s) or refund the damages.
All consignments are sent out and signed for in good order and condition. We do understand that the receiver/customers cannot always inspect all goods prior to signing for them. However, we do need you to report any damages to us within 24 hours of receipt. This way all parties are protected by Insurance and we all can avoid any embarrassing and disappointing situations. Otherwise, all damages reported after this period of time will not be covered by Insurance at all.
We take issues with damages very seriously and are always focusing on ways to ensure they do not happen. We do this through training of dock loading staff and also by continually looking at our systems and how we can improve what we do.
The last thing we want is to have a disappointed customer. We want to ensure we provide you with the best possible service we can with the resources we have available so these bad situations can be avoided, and where they do occur, that it's a painless process to resolve.
Assuming that the goods are subject to an appropriate domestic/household policy of insurance taken out by you our customers as part of your home and property insurance, we respectfully suggest that you promptly lodge a claim with your insurer.
Please be assured that we greatly value your custom and of our ongoing commitment to consistently and efficiently satisfying your future needs.
- No Worries Showers Warranty does not Cover for any damages caused to the shower during Winter that may occur due to lack / incomplete or badly / wrongly done Winterizing
Winterizing outdoor showers.
It is especially important to winterize outdoor showers. They are susceptible to freeze damage just like water faucets and hose bibbs. The unit(s) and all the valves in the shower must be Completely drained and air blown in case of freezing conditions.
ADVICE FROM A PROFESSIONAL PLUMBER!
- Plumb your outdoor shower with a shut-off valve so that the entire system can be totally drained prior to winter weather.
- Turn off the water supply to the shower unit. For a stop and waste valve, shut off the water by turning the valve clockwise until it won’t turn anymore. For a ball valve, turn the handle a quarter turn so it is perpendicular to the pipe. Remove drain caps and let water drain.
- Turn on all valves and accessories to the shower letting them drain completely.
- Use compressed air to blow excess moisture out of the pipes and valves.